about us
Expertise You Can Trust
Providing quality in-home care is not just about checking boxes for showing up on time, helping a client get dressed, or making sure the dishes are washed and put away. At Coulee Family Services, we believe that the heart of home care is to truly get to know each individual, quickly adjust to changing needs, and anticipate potential obstacles before they arise. We believe that every person deserves respect and compassion and should be allowed to feel at home in their own home. And we believe in providing cost-effective flexible in-home assistance and elderly care solutions that range from companion care and basic assistance to home health aide and activity programs.
Compassionate & Trustworthy
As a home care agency founded by a caregiver, we put the utmost importance on providing at-home caregivers who are knowledgeable, kind, patient and trustworthy. We understand the complexities of the aging process and other home health variables that can affect the physical and emotional demands of each specific case. Whether we’re providing senior home care or home health assistance, we know that no two situations are alike. Our Care Coordinators strive to select the caregivers who best suit each client’s personality and specific care needs. And because we put a high priority on both safety and quality, all Coulee Family Services caregivers are fully screened, have excellent references, and complete mandatory competency training.
Our care team includes:
- Companions
- Personal support workers
- Homemakers
- Health Care Aides
Responsive Care Management
Coulee Family Services assigns each client a dedicated Care Coordinator whose sole purpose is to ensure the highest level of customized in-home care to meet your needs and your budget. Your Care Coordinator will initiate a comprehensive needs assessment and create a personalized plan regarding:
- Care requirements
- Frequency of Care
- Special Services
Once a plan is in place, your Care Coordinator will monitor daily care logs and maintain regular contact with everyone involved to ensure each client’s physical and emotional wellbeing. And because life can be unpredictable, your Care Coordinator can also recommend or make adjustments to your care plan at any time, as needed.
Working Together as a Team
There are many reasons why someone may need at-home care. Whether recovering from an injury, living with a disability or simply growing older, the familiarity and comfort of continuing to live at home can be tremendously important to emotional wellbeing. With our proactive approach to in-home care, our specially trained team of caregivers and Care Coordinators advocate for both you and your loved ones in order to provide the highest level of comfort, compassion and care through open communication and personalized care management.
Trusted Care. True Compassion
We all function better when we enjoy life more. For most people, this can be achieved through increased activity, reduced stress, better nutrition and basic companionship. As simple as that observation is, it is at the core of what we do. Our primary objective is to bring more enjoyment to the lives of those who find it increasingly difficult to function well on their own. We remove the burden of stress from both the person needing assistance, as well as those who love and care for them. We help people maintain their dignity and their independence. We protect and care for those who are unable to do so themselves. We help people function better. We help people enjoy life more. We do all of this by working as a team to provide reliable and compassionate in-home care that goes so far beyond typical adult care services.