Certain things need to be considered when scheduling your service delivery including:
- type of service you require;
- degree of expertise required to deliver the service(s);
- availability of appropriately trained Caregivers; and, priority of the service needed.
While we will do our best to arrange service during your preferred days and hours, we can’t promise that we can accommodate your timeframes, as certain hours and days are more popular than others. Therefore, we will ask you to give us other options. Our goal is to provide you with regularly scheduled Caregivers. However, there may be occasions when the same Caregiver is not available during the timeframe you want. In these cases, another appropriately trained Caregiver will be provided. You will be advised in advance of the substitution, wherever possible.