We are committed to providing high quality and client-centered services/care to our clients to enable them to lead dignified and independent lives in the comfort and safety of their own homes. In consultation with the client and/or their family, their individual needs are carefully assessed, understood and met through the selective assignment of qualified, honourable and compassionate Caregivers.
Our vision is to have a reputation for providing the highest standard of in-home care services by:
earning and maintaining our clients’ satisfaction, trust and loyalty;
keeping current on the home care industry’s best practices;
complying with relevant government regulations;
providing skilled Caregivers who have compassion and integrity;
ensuring Caregivers remain competent through regular and ongoing training;
being known as the home care agency-of-choice in southern Alberta.
Our values focus on respecting and acknowledging clients’ individuality, rights, choice, privacy, independence, dignity, respect and partnership. We recognize that each person has their own identity, needs, wishes, choices, beliefs and values.
We apply our values by:
treating and interacting with our clients with respect, dignity, compassion, empathy, honesty, and integrity;
recognizing and maintaining confidentiality of client information;
showing respect for all cultures, religions, ethnicities; sexual orientation, ages, gender and disabilities;
working as a team with our co-workers and community resources to provide excellent care;
keeping our client’s health, quality of life and well-being central in our design and delivery of services;
applying continuous quality improvement measures throughout our Agency.